Use the "Address Lookup" button (above) to enter your address.
Requirements
One or more members of your household must be a recipient of one of the following assistance programs:
- National School Lunch Program (NSLP)
- Community Eligibility Provision (CEP) of the NSLP
- Supplemental Security Income (for applicants age 65+ only)
- Complete Charter Spectrum's online application
Offer not valid for current Internet subscribers. Programs that do not qualify for Spectrum Internet Assist: Social Security Disability (SSD), Social Security Disability Insurance (SSDI) and Social Security Retirement and Survivor Benefits are different from Supplemental Security and do not meet eligibility requirements.
Learn More at Charter Spectrum
Charter Spectrum will send mail and hang door tags to let you know when broadband internet has become available in your area.
The notifications will provide a phone number to call to establish service.
For address points that are
eligible in the phase of Connect Rockingham you will have access prior to
January 31st 2024.
Work will
be staring in the Spring of 2022 with some address points receiving access
prior to January 2024.
If your address is eligible
you do not need to do anything at this time.
When main line access is provided, Spectrum will let you know the
cost to extend beyond 2000 ft. This will be between Spectrum and the
homeowner.
There could be multiple reasons:
- Your address point may be receiving funding from a different grant handled by the Federal Government.Please see RDOF Auction Block. Click on RDOF Auction 904 Winning Bids and zoom into Rockingham County on the map.
- Your current internet service provider current reports you are receiving internet speeds greater than 25MB down and 3 MB up.These address points can be further researched to determine if they can be included in a later phase.
- The address point provided is not listed in the address list provided by Spectrum, but may be in the work area to received internet.Updates to the search feature will occur when these address points are discovered.
- Your address point was simply missed by maps that were used to determine project area. You may still be eligible it just requires further research.
- The address point is considered to have access to internet but the home is to far off the road for the vendor to provide at no costs. If internet is at the end of the driveway it is considered to be served and this grant cannot be used for assistance.
- You will need a modem and WiFi router to connect to the internet inside and around your home.
You may rent equipment from Charter Spectrum (monthly) or purchase your own.
- Depending on the size or construction of your home, you may benefit from a WiFi Extender to connect to WiFi on the opposite side of the house from the router.
- For a desktop computer in a fixed location, you may prefer to connect to the internet using an Ethernet Cable in addition to WiFi. Discuss the location of your PC with the installation tech that comes to your home.
How to Connect to Spectrum WiFi
Modems/Routers/Wireless Extenders
List of Approved Charter Spectrum Modems
Charter Spectrum will send letters or door tags to your area when broadband internet access has been established.
There is no need to call Charter Spectrum until you receive notification from them that broadband internet has become available at your address.
Charter Spectrum has acknowledged to us that, in fact, some of their representatives do knock on doors and offer to sign you up for services onsite. In addition to having a business card or other form of identification, representatives of Charter Spectrum should be readily identifiable by their apparel with the Charter Spectrum logo.