2024 General Election Early Voting will be held at the Eden Public Library.
598 S. Pierce Street, Eden
Thursday, October 17, 2024
(8:00 a.m. – 7:30 p.m.)
Friday, October 18, 2024 (8:00
a.m. – 7:30 p.m.)
Saturday, October 19, 2024 (8:00 a.m. – 3:00 p.m.)
Monday, October 21, 2024 (8:00
a.m. – 7:30 p.m.)
Tuesday, October 22, 2024 (8:00
a.m. – 7:30 p.m.)
Wednesday, October 23, 2024
(8:00 a.m. – 7:30 p.m.)
Thursday, October 24, 2024
(8:00 a.m. – 7:30 p.m.)
Friday, October 25, 2024 (8:00
a.m. – 7:30 p.m.)
Sunday, October 27,
2024 (1:00 p.m. – 4:00 p.m.)
Monday, October 28, 2024 (8:00
a.m. – 7:30 p.m.)
Tuesday, October 29, 2024 (8:00
a.m. – 7:30 p.m.)
Wednesday, October 30, 2024
(8:00 a.m. – 7:30 p.m.)
Thursday,
October 31, 2024 (8:00 a.m. – 7:30 p.m.)
Friday,
November 1, 2024 (8:00 a.m. – 7:30 p.m.)
Saturday, November 2, 2024
(8:00 a.m. – 3:00 p.m.)
2024 General Election Early Voting will be held at the Zion Baptist Church.
807 Piedmont Street, Reidsville
Thursday, October 17, 2024
(8:00 a.m. – 7:30 p.m.)
Friday, October 18, 2024 (8:00
a.m. – 7:30 p.m.)
Saturday, October 19, 2024 (8:00 a.m. – 3:00 p.m.)
Monday, October 21, 2024 (8:00
a.m. – 7:30 p.m.)
Tuesday, October 22, 2024 (8:00
a.m. – 7:30 p.m.)
Wednesday, October 23, 2024
(8:00 a.m. – 7:30 p.m.)
Thursday, October 24, 2024
(8:00 a.m. – 7:30 p.m.)
Friday, October 25, 2024 (8:00
a.m. – 7:30 p.m.)
Sunday, October 27,
2024 (1:00 p.m. – 4:00 p.m.)
Monday, October 28, 2024 (8:00
a.m. – 7:30 p.m.)
Tuesday, October 29, 2024 (8:00
a.m. – 7:30 p.m.)
Wednesday, October 30, 2024
(8:00 a.m. – 7:30 p.m.)
Thursday,
October 31, 2024 (8:00 a.m. – 7:30 p.m.)
Friday,
November 1, 2024 (8:00 a.m. – 7:30 p.m.)
Saturday, November 2, 2024
(8:00 a.m. – 3:00 p.m.)
2024 General Election Early Voting will be held at the Rockingham County Board of Elections
240 Cherokee Camp Road, Reidsville
Thursday, October 17, 2024
(8:00 a.m. – 7:30 p.m.)
Friday, October 18, 2024 (8:00
a.m. – 7:30 p.m.)
Saturday, October 19, 2024 (8:00 a.m. – 3:00 p.m.)
Monday, October 21, 2024 (8:00
a.m. – 7:30 p.m.)
Tuesday, October 22, 2024 (8:00
a.m. – 7:30 p.m.)
Wednesday, October 23, 2024
(8:00 a.m. – 7:30 p.m.)
Thursday, October 24, 2024
(8:00 a.m. – 7:30 p.m.)
Friday, October 25, 2024 (8:00
a.m. – 7:30 p.m.)
Sunday, October 27,
2024 (1:00 p.m. – 4:00 p.m.)
Monday, October 28, 2024 (8:00
a.m. – 7:30 p.m.)
Tuesday, October 29, 2024 (8:00
a.m. – 7:30 p.m.)
Wednesday, October 30, 2024
(8:00 a.m. – 7:30 p.m.)
Thursday,
October 31, 2024 (8:00 a.m. – 7:30 p.m.)
Friday,
November 1, 2024 (8:00 a.m. – 7:30 p.m.)
Saturday, November 2, 2024
(8:00 a.m. – 3:00 p.m.)
2024 General Election Early Voting will be held at the Madison Mayodan Public Library.
611 Burton Street, Madison
Thursday, October 17, 2024
(8:00 a.m. – 7:30 p.m.)
Friday, October 18, 2024 (8:00
a.m. – 7:30 p.m.)
Saturday, October 19, 2024 (8:00 a.m. – 3:00 p.m.)
Monday, October 21, 2024 (8:00
a.m. – 7:30 p.m.)
Tuesday, October 22, 2024 (8:00
a.m. – 7:30 p.m.)
Wednesday, October 23, 2024
(8:00 a.m. – 7:30 p.m.)
Thursday, October 24, 2024
(8:00 a.m. – 7:30 p.m.)
Friday, October 25, 2024 (8:00
a.m. – 7:30 p.m.)
Sunday, October 27,
2024 (1:00 p.m. – 4:00 p.m.)
Monday, October 28, 2024 (8:00
a.m. – 7:30 p.m.)
Tuesday, October 29, 2024 (8:00
a.m. – 7:30 p.m.)
Wednesday, October 30, 2024
(8:00 a.m. – 7:30 p.m.)
Thursday,
October 31, 2024 (8:00 a.m. – 7:30 p.m.)
Friday,
November 1, 2024 (8:00 a.m. – 7:30 p.m.)
Saturday, November 2, 2024
(8:00 a.m. – 3:00 p.m.)
Use the "Address Lookup" button (above) to enter your address.
Requirements
One or more members of your household must be a recipient of one of the following assistance programs:
- National School Lunch Program (NSLP)
- Community Eligibility Provision (CEP) of the NSLP
- Supplemental Security Income (for applicants age 65+ only)
- Complete Charter Spectrum's online application
Offer not valid for current Internet subscribers. Programs that do not qualify for Spectrum Internet Assist: Social Security Disability (SSD), Social Security Disability Insurance (SSDI) and Social Security Retirement and Survivor Benefits are different from Supplemental Security and do not meet eligibility requirements.
Learn More at Charter Spectrum
Charter Spectrum will send mail and hang door tags to let you know when broadband internet has become available in your area.
The notifications will provide a phone number to call to establish service.
For address points that are
eligible in the phase of Connect Rockingham you will have access prior to
January 31st 2024.
Work will
be staring in the Spring of 2022 with some address points receiving access
prior to January 2024.
If your address is eligible
you do not need to do anything at this time.
When main line access is provided, Spectrum will let you know the
cost to extend beyond 2000 ft. This will be between Spectrum and the
homeowner.
There could be multiple reasons:
- Your address point may be receiving funding from a different grant handled by the Federal Government.Please see RDOF Auction Block. Click on RDOF Auction 904 Winning Bids and zoom into Rockingham County on the map.
- Your current internet service provider current reports you are receiving internet speeds greater than 25MB down and 3 MB up.These address points can be further researched to determine if they can be included in a later phase.
- The address point provided is not listed in the address list provided by Spectrum, but may be in the work area to received internet.Updates to the search feature will occur when these address points are discovered.
- Your address point was simply missed by maps that were used to determine project area. You may still be eligible it just requires further research.
- The address point is considered to have access to internet but the home is to far off the road for the vendor to provide at no costs. If internet is at the end of the driveway it is considered to be served and this grant cannot be used for assistance.
- You will need a modem and WiFi router to connect to the internet inside and around your home.
You may rent equipment from Charter Spectrum (monthly) or purchase your own.
- Depending on the size or construction of your home, you may benefit from a WiFi Extender to connect to WiFi on the opposite side of the house from the router.
- For a desktop computer in a fixed location, you may prefer to connect to the internet using an Ethernet Cable in addition to WiFi. Discuss the location of your PC with the installation tech that comes to your home.
How to Connect to Spectrum WiFi
Modems/Routers/Wireless Extenders
List of Approved Charter Spectrum Modems
Charter Spectrum will send letters or door tags to your area when broadband internet access has been established.
There is no need to call Charter Spectrum until you receive notification from them that broadband internet has become available at your address.
Charter Spectrum has acknowledged to us that, in fact, some of their representatives do knock on doors and offer to sign you up for services onsite. In addition to having a business card or other form of identification, representatives of Charter Spectrum should be readily identifiable by their apparel with the Charter Spectrum logo.
Sign costs are different at each Volunteer Fire Department. Usual costs are between $15-25 depending on the size and color options offered in your area. It's important to use the signs provided in your area to maintain the consistent "look" that helps first responders to find you.
Please consider making an additional donation to fund the specific needs at your local volunteer department while you are there.
In the event of a power outage, poor weather conditions or solar light not charged, the numbers will be visible using vehicle headlights.
Also, uniform numbering down your section of road assists emergency responders to "count up" from other locations. Address numbering is usually even numbered on one side of the road and odd numbered on the opposite side. Responders count "two, four, six, eight" as they search for your location. Your properly marked address makes you a great neighbor!
Mount the sign to a post at your entrance or driveway, within 5 feet of the roadway. The sign should be mounted 4-7 feet above ground level. The numbers should be visible from both directions. Additional house numbers can be placed on the house or business as desired.
Having your address posted on both your mailbox and also at the entrance to your driveway is very important. Mount your address high enough to avoid snow in the winter or weeds during the summer, as well as keeping the space around the sign clear of bushes, flowers or branches. 4-7 feet off the ground is ideal for numbers to be visible year round.
It's a best practice to send someone outside to flag down first responders when you are able. We cannot assume that we will be able to describe our location or run out to meet first responders in the event of an emergency if we are home alone.
Weather, visibility, traffic and other variable conditions can make it harder to locate a property. For example, heavy rain or snowfall can make even familiar locations change drastically in appearance.
Every second counts in an emergency! We want emergency personnel to locate you quickly.
Yes. The vaccine works to protect you against a future infection. You don’t need a COVID-19 test before vaccination. It is safe to get vaccinated with the Pfizer or Moderna vaccine if you have been infected in the past. If you were treated for COVID-19 symptoms with monoclonal antibodies or convalescent plasma, you should wait 90 days before getting a COVID-19 vaccine. Talk to your doctor if you are unsure what treatments you received or if you have more questions about getting a COVID-19 vaccine. Read additional information about the Pfizer and Moderna vaccines.
NCDHHS COVID19 RESPONSE
- Online is the fastest way to schedule your vaccine appointment.
Schedule Your Appointment Online
- You may also call the Rockingham County Department of Health and Human Services: 336-342-8140
The vaccine site has been moved to the Rockingham County Governmental Center. Patients will be observed for 15 minutes for signs of reaction after the injection is given. Include consent information. COVID-19 vaccination are currently only being given on Thursdays from 8:30am to 4:30pm.
Walk-ins welcome, appointments preferred.
Johnson & Johnson vaccinations are available on most Monday's, Tuesday's, and Wednesday's but individuals must call to schedule an appointment.
The Count On
Me NC program is focused on providing the necessary knowledge
and information needed to manage COVID-19 within businesses as
restrictions are relaxed. These free courses provide a consistent
approach based on state and national guidelines. The voluntary program
is designed to incorporate the best available science in social
and physical distancing, employee health and cleaning, sanitizing and
disinfection and is presented in an easy format in both English and
Spanish. Each of these short training sessions are under 30 minutes and
delivered online in an engaging and interactive format. Participating
businesses will be recognized on the website CountOnMeNC.org.
No. People who are actively sick with COVID-19 should wait until they have recovered and can no longer spread the virus before getting their vaccine. This guidance also applies to people who get COVID-19 between their first and second dose of a two-dose vaccine. For two-dose vaccines, the second dose can be given up to 6 weeks after the first dose and still be very effective, so do not worry if you have to reschedule your appointment for a later date. Once you have recovered, it is safe to get vaccinated with any COVID-19 vaccine if you have been infected in the past.
NCDHHS COVID19 RESPONSE
Pregnant and breastfeeding women may choose to receive any authorized COVID-19 vaccine. Pregnant women can talk with their doctors before making the choice. You do not need to take a pregnancy test before you get your vaccine. Women who are breastfeeding may also choose to get vaccinated. The vaccine is not thought to be a risk to a baby who is breastfeeding. Read additional information.
NCDHHS COVID19 RESPONSE
Vaccinations are available for anyone who wishes to receive a safe and effective COVID-19 vaccine.
The Pfizer vaccine can be given to teenagers aged 12 and older.
The Moderna vaccine is currently only approved for people 18 and older.
The Johnson & Johnson vaccine can be given to teenagers aged 18 and older.
View more information on our Vaccination Groups page.
Applications are accepted via our online recruitment system only. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-342-8116.
Yes. To review your application status, sign in to your account using your username and password through Rockingham County Government’s Online Recruitment System. You can sign in to your account and select Applications from the profile menu to view your application status.
Yes. Your application will only be considered for the positions that it was submitted to.
Candidates considered among the most qualified will be contacted either by email or phone call to schedule an interview.
Degrees from a college or university must be earned from an institution accredited by an organization recognized by the Council of Higher Education (CHEA) or by the United States Department of Education (USDE). Visit
www.chea.org to determine if your educational institution is accredited.
To Create an Account or Sign In:
- Visit https://agency.governmentjobs.com//rockingham/default.cfm and select “Full Time” or “Part Time” Job Opportunities.
- Select “Sign In” at the top right corner. If you have an account with GovernmentJobs.com,you may use your existing username and password to sign in.
- If you do not have an existing account, select “Create one” or you may sign in using your existing Facebook account.
You may upload your resume or manually enter your information within your profile.
You may update your profile information at any time.
To Apply for a Position:
- Visit https://agency.governmentjobs.com//rockingham/default.cfm and select “Full Time” or “Part Time” Job Opportunities.
- Browse opportunities and select the Job Title to view the Job Posting.
- Select “Apply” in the top right corner.
It is important to list all relevant education and experience on your application and thoroughly answer all supplemental questions in order to receive appropriate credit.
Applications may not be considered if incomplete.
Yes. Please submit your application through the online recruitment portal to be considered for posted positions.
Yes. Each position has a “closing date” for accepting positions. Generally most positions close at 11:59PM on the closing date.
Yes. You must have an e-mail address to apply for a Rockingham County Government position. We correspond with candidates via e-mail. Each individual applicant must have a unique (not shared with another person) username, password, and e-mail address.
Generally, you must be at least 18 years old to be considered for employment with Rockingham County Government, though the exact age requirements vary depending on the position you're applying for. Please review the job description to ensure that you meet the minimum requirements before submitting an application.
For any technical difficulties or for assistance with the Online Recruitment System, contact NeoGov’s GovernmentJobs.com Applicant Support at 1-855-524-5627 Monday through Friday between 9AM and 8PM EST.
Yes, there
is no change to the materials that we currently accept. You may see a more concerted effort to
recycle some materials from the solid waste by Wall Recycling, thus freeing up
more air space at the site.
The County
and Wall are in the process of working to sign a 30-year agreement for them to
operate at our site.
After the
final bills from the County are sent out (early October) all billing will be
thru Wall Recycling. You will need to
check the billing invoice for terms and conditions and the location to send
payment to. We have provided our
customer information to Wall Recycling, they will send you a welcome letter
with their information.
The billing
contact for Wall Recycling is Allison Ford. She can be reached via email at
[email protected]
Most
customers will see little or no change to how we operate and how they dispose
of their waste at the site. Any billing
you receive for service from October 1st moving forward, will be
from Wall Recycling after the final bills from the County go out in early
October. All invoices received from the
County should still be paid to the County, invoices received from Wall
Recycling should be paid to Wall Recycling directly.
Yes, there
is no changes to the tipping fees that are currently in place.
Yes, the
County will continue to own the landfill site, the agreement with Wall
Recycling is a lease of the space and a franchise agreement to operate at this
location.
Yes, the
hours that we currently operate at will remain the same, Wall may expand these
in the future, but for now they will stay the same. Similar holidays will be in place as
well. Wall will work with the major
waste haulers and the towns to insure the current level of service.
Computer availability varies by location. Requests to reserve a computer for exam purposes must be made one week in advance. Contact your branch for more details.
The library cannot make a guarantee of constant one-on-one monitoring. The proctor will provide a clear work area for testing and periodically monitor the student.
Students may not talk to anyone else during the exam session. Students will not be able to text or use their cell phone during the exam. Cell phones should remain turned off and put away during the exam.
The library does not provide postage or postal supplies. Students should bring the envelope and postage required for the library to return the exam.
The library does not charge for proctoring services at this time.
A private room is provided to take the exam during our regular business hours. Availability of rooms and proctors varies between locations.
Contact the branch a minimum of one week in advance to schedule your appointment.
The proctor will check the student's I.D., sign paperwork as appropriate, print exams that were emailed (charges apply for printing services), give out hard copies that were mailed ahead to the branch, and return postage paid and addressed envelopes to FedEx, UPS and USPS.
Proctors are unable to provide answers or research for test questions.
Library staff is unable to provide their personal information to test takers.
We do not provide remote proctoring services. All testing must take place in-person.
The library does not sell postage. The student must supply their own shipping labels or stamps.
The library is not responsible for shipping errors that result in exams not reaching the college or educational institution. We recommend students take advantage of tracking services directly through the shipper.
Contractor license requirements depend on the type of project. Please contact Central Permitting for more information or clarification. For a list of common licensing violations, please click
here.
Yes, a building permit and zoning permit is required for a deck. Please click
here for guidelines on deck construction.
Yes, a building permit and zoning permit is required for a pool. Please click
here for guidelines on pool construction.
At minimum a zoning permit must be obtained for a building, however a building permit may be required depending on the size. If you will be adding electricity and or plumbing to the building an electrical/plumbing permit is required.
Yes. You can obtain a moving permit through the Rockingham County Tax Administration. Please contact their office at 336-342-8305 for additional informtion.
No, a permit is not required for shingle replacement. However, if there will be any structural changes to your roof a permit will be required.
ou must complete an online request form to obtain copies of septic and well permits. Please click
here to take you to the online submission form.
You can obtain a burning permit by contacting Code Enforcement at 336-342-8300 or by visiting the NC Forestry webpage. Please click
here to take you to their online permitting system.
Please contact Central Permitting for assistance with jurisdictions.
Please click
here to take you to the link to pay your utility bill.
Application, Site Plan, Building Plans and Contract Costs. You may also need to submit a Lien Agent, Owner's Affidavit and Workers Compensation Form depending on the project and scope of work. Please click
here to take you a list of applications and forms.
Cash, Check, and Credit/Debit Cards (Visa, Mastercard, Discover). We do accept credit/debit card payments over the phone (this does not include water/sewer payments).
Inspections requirements depend on the type of project/permit. Please contact Central Permitting at 336-342-8130 for more information or clarification.
Permit fees vary depending on the scope of work and are determined by several factors. Please click
here for a list of our current fees.
State law provides that a permit will expire six months after issuance unless work has actually commenced on the project. If work is timely begun, but thereafter abandoned or discontinued for a period of 12 months, the original permit immediately expires and a new permit must be obtained.
There are a couple of key things for you to consider:
- Do
you have enough acreage to subdivide?
- Rockingham County uses a density average formula for dwelling units per acre.
- Use this Map to look up the zoning for your property and then go to Table 41.06-1 Dimensional Standards of the UDO located on Page 99 to look up the allowed density for your zoning district.
Each separate lot must also have legal access by
road frontage on a private road (up to 3 total lots accessed by the road),
public road, or individual easement. A local surveyor or the Planning
Department should be able to give you a final answer to this question.
Contact Planning and Zoning at 336-342-8130 x2 or email to
discuss your options.
- Refer
to the Table of Permitted Uses on Page 88 of the UDO to locate the
zoning districts that allow the uses you are proposing for your property.
- Applications
for rezoning are in Planning
and Zoning forms.
- Rezoning
requests are reviewed by the Planning Board and then approved by the Board
of County Commissioners.
Contact
Planning and Zoning at 336-342-8130 x2 or email to discuss
the most appropriate zoning district and required documents with your
application.
See Article III Division 4 Subdivision Procedures of the
UDO for
Rockingham County’s regulations related to subdividing property.
Property dimensions including setbacks are listed on Table 41.06-1
Dimensional Standards of the
UDO located
on Page 99.
Site Plan
Before you request a building permit for a new building, you must get approval for a Site Plan that shows how the property will be developed with buildings, parking, landscaping and signage. You may need to hire an architect or other professional to create a Site Plan for you.
For more complex or large areas of development, the TRC will review your plan before a Planner and Building Inspector review it. Smaller or less complex sites can submit a site plan at the same as the application for a building permit.
Contact Planning and Zoning at 336-342-8130 x2 or email to discuss the level of approval you will require.
Water and Wastewater
You must have a healthy water source and appropriate wastewater treatment before you can apply for a building permit. Permitting and Inspections processes applications and fees for both.
For questions about on-site well and septic systems contact the Environmental Health department at 336-342-8130 x3.
For questions about connecting to public water and/or sewer, contact Public Utilities at 336-342-8130 x4.
Building Permit
Building permits are processed though Permitting and Inspections.
The zoning for your property determines what it can be used
for. Use this
Map to look
up the zoning for your property and then refer to the Table of Permitted Uses
on Page 88 of the
UDO to view
the uses allowed in your property’s zoning district.
Any use of land will require a zoning permit and new structures or
additions may require a building permit.
Contact Planning and Zoning at 336-342-8130 x2 or
email to discuss your
options.
Use the
GIS search to look up the zoning type of a particular property.
Use the Register of Deeds Real Property Records to look up or request a recorded plat of your property.
If there is no plat on record, you can see an approximate map of properties in the county by searching GIS maps.
Medication Drop Boxes are safe and secure drop boxes available throughout the county to dispose of medications safely.
It is important to dispose of old or unused medications. This helps prevent additional people from developing an addiction.
Below is a list of Medication Drop Box locations:
| Rockingham Co Sheriff's Office |
|
170 Hwy 65 Reidsville, NC |
|
(336) 634-3000 |
| Eden Police Department |
|
308 E. Stadium Dr Eden, NC
|
|
(336) 623-9755 |
| Madison Police Department |
|
310 Carter St, Madison, NC
|
|
(336) 548-6097 |
| Reidsville Police Department |
|
220 W. Morehead St, Reidsville, NC |
|
(336) 349-1010 |
| Stoneville Police Department |
|
101 Smith St. Stoneville, NC |
|
(336) 573-9861 |
Medication Lock Boxes are used to store medications safely out of the reach of children or those who may seek to divert them for unintended use.
Opioid medications or those with the potential for abuse should be stored in a Medication Drop Box.
Medication Lock Boxes are available free of charge by contacting one of the number(s) below or by emailing [email protected]:
| Rockingham Co DSS |
|
(336) 342-1394 |
| Rockingham Co Public Health |
|
(336) 342-8140 |
| Rockingham Co Integrated Health |
|
(336) 342-7048 |
Yes! Our fingerprint room is small however we do not mind if your children come with you.
We leave this totally up to you. We have masks in the front office if you choose to wear one and don't have one.
No, we do fingerprinting on a walk-in basis M-F 8am-4pm. You must bring a valid North Carolina ID with your correct address. If you need electronic fingerprints, please be sure to bring in the appropriate paperwork with you.
We accept both cash and cards.
We will also accept money orders and cashier's checks from a bank. No personal checks.
There is a 2.95% additional fee (charged by the card processor) to use cards.
YES! Your ID must match the address that you currently reside at.
You must first take an in-person NC concealed carry training course and get the certificate of completion. When you are ready to apply for the permit, you will bring the certificate and your valid North Carolina ID with the correct address to the sheriff’s office that you reside in. New CCW applications are $90. We take CCW applications in person on Tuesdays, Wednesdays, and Thursdays from 9am-3:30pm. You may also apply online.
Yes. We will notarize the forms for you and make a copy of your valid North Carolina ID with the correct address.
With frequently changing laws, it is best to check with each state that you want to carry concealed in before doing so.
A gun permit is ONLY for purchasing/receiving a handgun. You need a concealed carry permit if you want to conceal the weapon.
While you can use a concealed carry permit to purchase a new firearm, a purchase permit DOES NOT authorize you to carry a handgun concealed.
Our records office accepts cash, business checks, and debit/credit cards (Visa, Mastercard, and Discover). There is a 2.95% processing fee, charged by the card processor, when using a card.
Help Inc. is located at 240 Cherokee Camp Rd. Reidsville, NC. There are two hearing times during the week. One hearing is at 11AM and the other one at 3PM M-F. Their phone number is 336-342-3331 if you have any further questions.
Go to the Magistrates office located in the Sheriff's Office to the left of the main lobby.
We have a Magistrate here 24/7 for your needs.
- Yes. If you have listed any other designated persons then they may use your eWIC card to shop for groceries.
- Be sure they know the PIN number for your eWIC card.
- Call 336-342-8200.
- Complete the Online Referral Form on our website.
- You may also Apply or Request an Appointment in Person.
- You can check the last receipt.
- Log onto ebtEDGE App.
- Check the ebtEDGE App.
- Call the eWIC Customer Service at 1-844-230-0813.
- Go to the Customer Service desk at the store and ask them to print out a shopping list for you.
- Contact the WIC office at 336-342-8200 and ask about you benefit balance.
- Ask for a Customer Service Manager or Store Manager.
- If you still are having trouble, call the WIC office at 336-342-8200.
- If you can, call from the store, or as soon after the incident as possible, this will help us resolve the issue more easily.
- You may call the number on the back of your card to follow the prompts to change your PIN number.
- You may go on the ebtEDGE App to change it.
- Remember, if you enter the PIN number wrong four times in a row, your card will be locked until midnight.
- Contact the WIC office at 336-342-8200 and let them know you have Breastfeeding concerns.
- They will have a Nutritionist or Breastfeeding Peer Counselor get back with you to help you during WIC business hours.
- Call the WIC office at 336-342-8200 to reschedule.
- You may also respond to the Text Reminder sent to you and someone will get back with you to reschedule the appointment.
- You may also reschedule a visit at the WIC office in person.
NOTE: Missed Appointments can result in not being issued benefits until the appointment has been completed or benefits may be reduced depending on how far past the issue date your appointment has been.
- Contact the WIC office at 336-342-8200 and let the staff know you need to change your package and why.
- A WIC Nutritionist will talk with you and make the changes.
- If a prescription is required, the changes cannot be made until a correct prescription is received from your provider.
- Not all changes can be made for a current month. This will be discussed when the Nutritionist talks with you about your package.
- Call the WIC office at 336-342-8200 to have your card replaced the same day. If you need this the same day, you will need to come in to the office to
pick up your replacement card as we are not able to mail these out.
- You may also call the eWIC Customer Service line at 1-844-230-0813, go on the ebtEDGE App to order a replacement card.
- The replacement card is mailed and you should receive the card in 5-7 business days.
- It depends on what type of visit you are completing.
- Please contact the WIC office at 336-342-8200 if you have questions about this.
- Please take a picture of the UPC code of the item you were not able to purchase and send it to [email protected].us or contact our office at 336-342-8200.
- Please know the date you tried to purchase the item and the store you were trying to purchase the item from.
- Please call us at 336-342-8200 to let us know your situation.
- Many times, we can still accommodate you but may need to reschedule depending on the appointment needs.
- If you are needed at the appointment and are unable to come in, please contact the WIC office at 336-342-8200 to reschedule a time that is convenient for you.
- If you are unable to bring your child, you can have a caretaker or designated person bring them in.
- Remember, this person should have been added as an Approved Person when your child was put on the program.
- If not, you need to send a note approving them to bring the child and pick up your benefits for that visit.
The caretaker or designated person must bring all required information as well as their ID and the eWIC card.
- You’re visit can be
completed by phone due to our new ARPA waivers. Please contact our office
at 336-342-8200 for more information
on how to have your visit completed by phone.